Massachusetts Small Business Development Center Network

 

Cancellation and Refund Policies  

 

 

MSBDC Regional Offices

Training registrations are booked on a first-come, first-served basis. To reserve your space for fee-based events, mail your payment to the appropriate office with a copy of the completed registration form or confirmation email. We do not accept credit card payments for training. Your spot is reserved once payment is received by our office. Training programs may be added or cancelled; the training schedule is subject to change.

The following cancellation policy applies to all MSBDC centers with the exception of the Massachusetts Export Center (see its policy below):

Cancellations received by noon the day prior to the seminar will be entitled to a refund. No refund will be given on notifications received after that time or in any no-show situation. The MSBDC reserves the right to cancel or reschedule a seminar due to insufficient enrollment. Registration fees will be returned or credited towards a future program.

For payment information, please visit the appropriate regional office website for complete details.

 

 

Massachusetts Export Center

Registration: Preregistration is required for all seminars and webinars. Registration for in-person events typically closes at 12 noon on the business day prior to the event. Webinar registrations typically close at 9:00 a.m. on the day of the webinar. Unless an event is full, walk-ins are allowed (see walk-in section below). This will be noted in the seminar description on our website.

Payment: Payment for training is required at the time of registration via credit card. We accept Visa, Mastercard, Discover and American Express for export training only. Do not send credit card information via email as email is not secure. Please note that we do NOT accept credit card payments at the door! We also do not accept checks, cash or purchase orders, nor do we invoice participants for training.

Walk-Ins: If the program description on the Massachusetts Export Center's website or registration form indicates that the seminar is full, walk-ins are not allowed. Otherwise, you may complete a walk-in registration form and bring it to seminar. If the seminar has a fee, you must make the credit card payment in advance as we do not accept credit cards at the door. Please bring copy of your completed walk-in form and payment receipt to show at check-in.

Cancellations (does not apply to the 2020 BIS training...see ** below): If you cancel your registration at least 48 hours prior to the event, you will be entitled to a refund minus a $10 processing fee. No refund will be given on notifications received after that time or in any no-show situation. All cancellation and refund requests must be submitted via email to pft@msbdc.umass.edu. The Export Center reserves the right to cancel or reschedule a seminar due to insufficient enrollment. In the case of cancellation, registration fees will be refunded.

**BIS 2020 Training Cancellation/Refund Policy: The registration fee is non-refundable after June 8, 2020 at 5pm. With a 48-hour advance notice, you may send a substitute. All cancellation, refund requests and substitutions must be submitted via email to pft@msbdc.umass.edu.

No Shows: Due to the costs we incur as a result of people who register for seminars and do not attend or cancel, the Export Center will bill unpaid registrants for the full cost of the seminar unless cancelled at least 48 hours prior to the event. For free seminars, no shows who do not cancel will be charged a fee to cover food and materials costs.

Discount Pricing: Seminars are offered a at nominal fee; therefore we do not offer any discount pricing.

Seminar materials are for attendees only.

If you have questions or need clarification on these policies for international trade training, please call 413-545-6309.